Carpet Cleaning Roehampton Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Roehampton provides professional carpet and related cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company refers to Carpet Cleaning Roehampton, the cleaning service provider.
Customer refers to any individual, business, landlord, tenant or organisation that requests or receives services from the Company.
Premises refers to the property, building or area where the services are to be carried out.
Services refers to carpet cleaning and any additional cleaning services agreed in writing between the Customer and the Company.
Agreement refers to the contract formed between the Customer and the Company comprising these Terms and Conditions and any written confirmation of booking.
Scope of Services
The Company provides professional carpet cleaning and associated cleaning services within its service area, which includes Roehampton and selected surrounding locations. The specific services, such as hot water extraction, stain treatment, rug cleaning, upholstery cleaning or other related tasks, will be agreed at the time of booking and confirmed in writing where applicable.
The Company reserves the right to refuse to provide or to discontinue services where conditions at the Premises are unsafe, unsanitary, illegal or otherwise unsuitable for safe and effective cleaning.
Booking Process
Bookings may be requested by the Customer through the Company’s accepted communication channels. All bookings are subject to availability and are not confirmed until the Company has provided a booking confirmation.
When requesting a booking, the Customer must provide accurate information about the Premises, including property type, number and size of rooms, level of soiling, access restrictions, parking arrangements and any other relevant details. The Customer must also inform the Company of any special requirements or concerns, such as known stains, delicate fibres, previous damage, or recent renovations.
The Company may request photographs, floor plans or additional information to assist in providing an estimate. Any estimate or quotation is based on the information supplied by the Customer and on the assumption of normal levels of soiling and access. If on arrival the actual condition or size of the Premises differs significantly from the information provided, the Company may adjust the price, alter the scope of work, or decline to carry out the service.
The Customer is responsible for ensuring that a person aged 18 or over is present at the Premises at the start of the appointment to grant access, discuss any specific instructions and approve any changes to the service or price where necessary.
Prices and Quotations
All prices are provided in pounds sterling and are inclusive or exclusive of VAT as stated at the time of quotation. The Company may provide prices as fixed fees for specified services or as estimates where the final cost will depend on actual time, materials or conditions at the Premises.
Quotations are valid for the period specified at the time of issue or, if no period is stated, for 30 days from the date of the quotation. The Company reserves the right to amend its prices at any time before a booking is confirmed. Once a booking has been confirmed, the price will not be changed except where the Customer requests additional services, the scope of work changes, or the information provided at the time of booking was materially inaccurate.
Payments and Charges
Payment terms will be confirmed at the time of booking. Unless agreed otherwise in writing, payment is due on the day the services are provided and must be made in full upon completion of the work at the Premises.
The Company accepts payment by the methods it specifies from time to time, which may include cash, card payments or bank transfers. The Customer must ensure that any electronic transfers are correctly referenced and paid to the account details provided by the Company.
For commercial customers, landlords or managing agents, the Company may offer invoicing terms subject to credit checks and approval. Invoiced amounts are payable within the timeframe stated on the invoice. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable UK legislation.
The Customer is liable for any additional charges incurred as a result of inaccurate information, additional work requested on site, parking fees, congestion or access charges, or delays caused by the Customer or by lack of access to the Premises.
Cancellations, Rescheduling and Access
The Customer may cancel or reschedule a booking by giving the notice specified by the Company at the time of booking. Where no specific notice period is stated, a minimum of 24 hours’ notice prior to the scheduled appointment time is required.
If the Customer cancels or reschedules with less than the stated notice period, or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the booked service. This includes situations where the Customer is not present at the Premises, the property is not accessible, or the Company is unable to start work due to health and safety concerns attributable to the Customer.
In the event that the Company needs to cancel or reschedule a booking due to staff illness, equipment failure, severe weather or other circumstances beyond its reasonable control, the Company will notify the Customer as soon as practicable and will offer an alternative appointment. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
Customer Obligations and Preparation
The Customer must ensure that the Premises are ready for the services to be carried out. This includes providing clear access to all areas to be cleaned, removing small and delicate items from floors, securing valuables, and ensuring that electricity and water are available.
Unless otherwise agreed in writing, the Company is not responsible for moving heavy furniture, electrical appliances, pianos, aquariums or other large or fragile items. If the Customer requests assistance with moving furniture, it will be at the Customer’s sole risk and the Company accepts no liability for damage to such items or to the underlying flooring, except where caused by proven negligence.
The Customer must inform the Company of any known hazards at the Premises, including loose carpets, damaged flooring, exposed wiring, poor lighting, or contamination. If the Premises are infested, structurally unsafe, or present a risk to the health and safety of the Company’s staff, the Company may refuse to carry out or continue with the services and may charge a call-out fee.
Service Quality and Complaints
The Company aims to provide services with reasonable care and skill. If the Customer is not satisfied with the quality of the work, the Customer must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the service, providing details of the issue.
Where a complaint is justified, the Company may at its discretion offer to re-clean the affected area, provide a partial refund or offer another appropriate remedy. The Company is not obliged to provide any remedy where the Customer has failed to follow aftercare instructions, where new stains or damage have occurred after completion, or where the issue arises from pre-existing conditions or limitations of the material being cleaned.
Liability and Limitations
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
Subject to the preceding paragraph, the Company’s total liability to the Customer arising under or in connection with the provision of services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable by the Customer for the specific service giving rise to the claim.
The Company is not liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising out of or in connection with the services.
The Company is not responsible for wear, discolouration, fading, shrinkage, texture change or damage that is due to the age, condition or inherent defects of carpets, rugs, upholstery or other materials. Some stains may be permanent and cannot be removed despite appropriate cleaning methods. The Customer accepts that no guarantee is given that all stains or odours will be removed.
The Customer is responsible for pointing out to the Company any pre-existing damage, loose seams, fraying, discoloration, water marks or shrinkage. The Company shall not be liable for any damage or deterioration that becomes apparent during or after cleaning where such issues pre-dated the service.
Waste Handling and Environmental Regulations
The Company complies with applicable UK waste and environmental regulations in relation to the handling, transport and disposal of waste and cleaning by-products generated in the course of providing its services.
Waste water and residues created during carpet cleaning will be disposed of in accordance with local authority requirements and industry practice. The Customer must allow reasonable access to suitable drains or disposal points at the Premises, where permitted by law, for the emptying of machines and containers.
Where the services involve the removal of solid waste, contaminated materials or items that cannot be disposed of through normal household or commercial waste streams, the Company may charge additional fees for lawful disposal. The Customer remains responsible for any furniture, personal items or goods removed from the Premises unless specifically agreed in writing that the Company will arrange collection and disposal.
The Company endeavours to use cleaning products and processes that are appropriate for the task and, where possible, considerate of environmental impact. The Customer must inform the Company of any allergies, sensitivities or environmental policies that may affect product selection before the start of the service.
Insurance
The Company maintains insurance cover appropriate to its operations, including public liability insurance, in accordance with industry standards. Evidence of insurance may be made available to the Customer upon reasonable request.
Insurance cover is subject to the terms, conditions and exclusions of the relevant policy. The Customer’s own contents or buildings insurance may provide additional protection, and the Customer is encouraged to check their policy for details.
Data Protection and Privacy
The Company collects and processes personal data relating to the Customer for the purposes of managing bookings, providing services, handling payments and complying with legal obligations. Personal data may include the Customer’s name, address, contact details, payment details and information about the Premises.
The Company will handle personal data in accordance with applicable UK data protection legislation. Customer information will not be sold to third parties. Data may be shared with trusted third parties where necessary to deliver services, process payments or meet legal or regulatory requirements.
Force Majeure
The Company shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, acts of God, industrial disputes, utility failures, accidents, epidemics, or restrictions imposed by authorities.
Where a force majeure event occurs, the Company will inform the Customer as soon as reasonably practicable and will seek to reschedule the services once circumstances allow.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or the Agreement between the Customer and the Company.
Variations and Entire Agreement
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Agreement with the Customer. Any changes will be effective when published or otherwise communicated.
These Terms and Conditions, together with any written confirmation or schedule of services issued by the Company, constitute the entire agreement between the parties and supersede any previous discussions, correspondence or agreements relating to the subject matter.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
Contact and Communication
All formal notices or communications concerning bookings, cancellations, complaints or other matters under these Terms and Conditions should be directed to the Company through its published contact channels. The Customer must ensure that their contact details are accurate and kept up to date so that the Company can provide confirmations, updates and any important information relating to the services.
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