Carpet Cleaning Roehampton Privacy Policy
This Privacy Policy explains how Carpet Cleaning Roehampton collects, uses, stores, and protects personal data relating to our customers and prospective customers. It is intended to comply with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy applies to all Carpet Cleaning Roehampton customers and service users within our service area and to anyone who contacts us to enquire about our services.
Who We Are
Carpet Cleaning Roehampton is a carpet and upholstery cleaning service provider operating within the Roehampton area and surrounding locations. For the purposes of data protection law, Carpet Cleaning Roehampton is the data controller of the personal data that we collect and process about you in connection with our services.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, address, service address, and any other contact information you choose to provide when you contact us or make a booking.
Communication records, including details of enquiries, quotes, bookings, feedback, and any other information you provide when you communicate with us by phone, in person, or through other channels.
Service and transaction information, such as details of the services you request, dates and times of appointments, payment method used, and billing information necessary to process your payments. We do not store full payment card details; these are processed securely by our payment processor.
Technical and usage information, where applicable, such as basic device and browsing data collected through our website for security, performance, and analytical purposes. This may include IP address, browser type, and pages visited.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us in relation to our services. This may be in person, over the phone, or via online forms where available.
We may also receive limited personal data indirectly from third parties, such as payment processors who confirm whether a payment has been successfully completed, or online platforms that pass on your enquiry or booking details to us.
Lawful Bases for Processing
We will only process your personal data when we have a lawful basis to do so. The lawful bases we rely on include:
Contract. We process your personal data to enter into and perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing quotes and booking appointments, and fulfilling our obligations to provide cleaning services to you.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include responding to queries, managing and improving our services, protecting our business, and ensuring the security of our systems and premises.
Legal obligations. We may process your personal data where necessary for compliance with a legal obligation, such as accounting, tax, or regulatory requirements.
Consent. In limited circumstances, we may rely on your consent to process certain data, for example for optional marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including processing enquiries, preparing quotes, scheduling and carrying out cleaning services, and handling payments.
To communicate with you, including responding to your questions, confirming bookings, sending service-related updates, and dealing with any concerns or complaints.
To manage our business operations, such as internal record keeping, staff scheduling, training, quality control, and service improvement.
To comply with legal and regulatory obligations, including record retention for tax and accounting purposes.
To protect our rights, property, and safety, and that of our customers and staff, including fraud prevention and security measures.
For limited marketing and promotional purposes, such as informing you of relevant services or offers, where permitted by law and, where required, where you have given your consent.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties who act as data processors and who provide services that help us run our business. Examples include:
Payment processing providers who securely process your payments for our services.
IT and hosting service providers who support our website, email, and data storage systems.
Communication service providers who assist with phone, messaging, or customer management tools.
Professional advisers such as accountants or legal advisers where necessary to meet our legal or business obligations.
These processors act only on our instructions, are not permitted to use your data for their own purposes, and are required to implement appropriate security measures to protect your personal data.
We may also need to disclose your personal data where required by law, regulation, or court order, or in connection with legal proceedings, or to protect our rights or those of our staff and customers.
International Transfers
Where we use service providers who transfer or access personal data from outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your data in accordance with applicable data protection laws.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we retain customer records, including basic contact and service information, for a period that allows us to respond to queries, address any issues with the services provided, and comply with applicable legal obligations. Financial and invoicing records are usually kept for a minimum period required by tax and accounting laws.
When your personal data is no longer needed for the purposes for which it was collected, we will delete it or anonymise it so that it can no longer be linked to you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. These measures include limiting access to personal data to those who have a business need to know it, using secure systems for storing and transmitting data, and requiring our service providers to do the same.
While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but we are committed to handling your data with care and continually reviewing our security practices.
Your Data Protection Rights
Under data protection laws, you have certain rights in relation to your personal data. Subject to legal limitations, these include:
Right of access. You have the right to request a copy of the personal data we hold about you and information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data.
Right to restriction. You can request that we restrict the processing of your personal data in certain situations.
Right to data portability. Where applicable, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another organisation.
Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests, including for direct marketing.
Right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
If you wish to exercise any of these rights, you can contact us using the contact details provided on our website or in our service communications. We may need to verify your identity before responding to your request.
Customers in the Carpet Cleaning Roehampton Service Area
This Privacy Policy applies to all individual customers and prospective customers of Carpet Cleaning Roehampton within our service area, including those who make enquiries, request quotes, or engage our services for carpet and upholstery cleaning. By requesting or using our services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updates will be made available on our website or provided to you in another appropriate manner. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a complaint, you can contact us using the contact details shown on our website or provided in our service documentation.
You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you are unhappy with how we have used your personal data. We would, however, appreciate the opportunity to address your concerns directly before you contact the supervisory authority.
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