Terms and Conditions for Carpet Cleaning Roehampton

These Terms and Conditions set out the basis on which Carpetcleaning Roehampton provides domestic and commercial carpet cleaning services in the UK. By making a booking, you confirm that you have read, understood and agreed to these terms. They are intended to be clear, fair and practical, so that both the customer and the service provider know what to expect before, during and after the appointment. These terms apply to carpet cleaning, stain treatment, deodorising, protection treatments, and related services supplied under the Roehampton carpet cleaning name.

In these Terms and Conditions, references to “we”, “us” and “our” mean the service provider, and references to “you” or “the customer” mean the person requesting the service. If you book on behalf of another person, you confirm that you are authorised to accept these terms for that person. These terms apply in addition to any written quotation, booking confirmation, or service note provided before the work begins, and where there is any inconsistency, the written booking confirmation shall take precedence to the extent of that inconsistency.

Please read these terms carefully before placing a booking for carpet cleaning Roehampton. They explain the booking process, payment rules, cancellation rights, liability limits, waste handling, and the law that applies to the agreement. We reserve the right to update these terms from time to time, and the version in force on the date your booking is confirmed will normally govern that booking unless otherwise agreed in writing.

1. Booking Process

A booking request may be made through the channels made available by us from time to time. A booking is only confirmed when we have accepted the appointment and, where required, received any deposit or pre-authorisation requested at the time of booking. Until confirmation is issued, availability is not guaranteed. The customer is responsible for ensuring that all information supplied is accurate, including the property address, access details, room count, fibre type if known, and any known issues such as heavy soiling, pet odours, or previous treatment with cleaning chemicals.

Before the appointment, we may ask questions to assess the condition of the carpet and to ensure that the service is suitable. Any quotation is based on the information supplied and on a reasonable assumption that the carpets are in a condition typical of normal domestic or commercial use. If, on arrival, the carpet cleaning service in Roehampton is found to require additional work, specialised products, or extended time due to factors not disclosed at booking, we may revise the price before proceeding. We will always seek your consent before charging for additional work.

The customer must ensure that the premises are accessible at the agreed time and that any relevant permissions are in place, including landlord, managing agent, or building management approval where necessary. We are not responsible for delays caused by restricted access, parking limitations, security procedures, or failure to provide a safe working environment. If access is not available within a reasonable period, the appointment may be treated as a late cancellation, and a charge may apply.

2. Service Scope and Customer Responsibilities

Our service is limited to the tasks specified in the booking confirmation. Unless expressly agreed, carpet cleaning does not include upholstery cleaning, rug washing, stain removal guarantees, moving heavy furniture, or deep sanitisation beyond the stated method. We will use reasonable care and skill, but the final appearance of carpets depends on factors including fibre content, pile condition, prior wear, age, manufacturing dyes, and the nature of any stains. The customer acknowledges that Roehampton carpet cleaners cannot guarantee the complete removal of all marks or odours.

You must remove fragile items, valuables, loose objects, and any items that may obstruct cleaning, unless we have specifically agreed to handle them. If furniture is to be moved, this should be discussed in advance; only lightweight items may be moved at our discretion and only where it is safe to do so. We may refuse to move objects that are too heavy, unstable, valuable, or likely to cause damage.

Where the customer supplies information about stains, pets, water damage, or previous chemical treatments, such information must be accurate and complete. Incorrect or incomplete information may affect the result, increase the time required, or reduce the effectiveness of products used. If we suspect that the carpet is contaminated, damaged, or unsuitable for wet cleaning, we may recommend an alternative approach or decline the work.

3. Payments and Charges

All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of any additional charges that may arise from exceptional conditions. Payment terms will be set out during booking or on the invoice. In most cases, payment is due on completion of the service, unless a deposit, part payment, or advance payment has been agreed. We may request full or partial payment in advance for larger bookings, commercial work, or repeat no-show risk.

Payment may be made by the methods accepted at the time of booking. If payment is not received by the due date, we reserve the right to charge reasonable recovery costs and, where permitted by law, interest on overdue sums. Any discount, promotional rate, or special offer is subject to the conditions stated at the time it is offered and may be withdrawn at any time without affecting confirmed bookings already made under that offer.

Additional charges may apply if the service cannot be completed within the estimated time due to factors outside our control, including exceptional levels of soiling, unexpected stain work, or delays caused by access issues. If a customer requests extra rooms, additional stain treatment, or a change in scope after booking, we may revise the price accordingly. For clarity, the price for carpet cleaning Roehampton is based on the service agreed, not on an open-ended labour commitment.

4. Cancellations, Rescheduling and No-Shows

You may cancel or reschedule a booking by giving reasonable notice. Where notice is provided sufficiently in advance, no cancellation fee may apply. However, if you cancel after the appointment has been confirmed and we have reserved time, staff, equipment, or products for your job, we may charge a cancellation fee that reflects our genuine losses and administrative costs. The exact fee may vary depending on notice given and the scale of the booking.

If you need to reschedule, we will make reasonable efforts to offer an alternative time, subject to availability. Rescheduling requests made at short notice may be treated as cancellations if we cannot reallocate the appointment. If our operative arrives at the property and cannot gain access, is prevented from completing the work, or is asked to leave before the service begins because the customer is not ready, this may be treated as a no-show or late cancellation for charging purposes.

We may cancel or postpone a booking where circumstances beyond our control make it impossible or unsafe to provide the service, including severe weather, transport disruption, equipment failure, staff illness, or compliance concerns. In such circumstances, we will offer to rearrange the appointment or refund any prepayment for the cancelled element, but we shall not be liable for indirect costs, loss of earnings, or inconvenience caused by the cancellation.

5. Liability, Damage and Complaints

We will carry out our work with reasonable care and skill. If damage is caused directly by our negligence, we may, at our option, repair, replace, or compensate for the affected item, subject to the limitations set out in these terms and subject always to the extent permitted by law. We shall not be liable for pre-existing damage, hidden defects, colour loss due to unstable dyes, weakened fibres, or damage caused by unsuitable materials, prior wear, or the customer’s failure to provide accurate information.

Carpets and textile floor coverings can react unpredictably to cleaning processes, especially where they are old, heavily worn, or previously treated with untested products. We cannot guarantee that all stains, odours, or blemishes will be removed, nor can we guarantee against shrinkage, rippling, browning, or colour change where the condition of the carpet makes these outcomes possible. Where the customer has concerns about a sensitive material, these should be raised before work begins.

Any complaint should be raised as soon as reasonably possible after completion of the service, and in any event within a reasonable time so that we may inspect and assess the issue. The customer must allow us a fair opportunity to return and review the concern if needed. We are not responsible for issues that arise after the service due to normal drying, heavy foot traffic, re-soiling, poor ventilation, or the use of third-party products after our visit.

6. Waste Regulations and Environmental Compliance

We aim to operate in accordance with applicable UK waste and environmental rules. Waste water, used disposable materials, and contaminated items will be handled responsibly and, where relevant, disposed of in compliance with applicable regulations. The customer agrees that any items removed from the premises for disposal remain the customer’s responsibility unless we have expressly agreed in writing to take charge of them as part of the service. We do not remove hazardous waste unless specifically authorised and legally permitted to do so.

If the work generates waste water or residues that require safe containment, we may use reasonable methods to collect and manage them, but the customer must provide suitable facilities and must inform us of any restrictions affecting drains, shared systems, septic tanks, or building drainage rules. Where a property has special environmental requirements, the customer must disclose those before the appointment so that we can assess whether the service can proceed safely and lawfully.

We may refuse to use a product or process where we believe it may breach environmental requirements, damage the premises, or create a risk to occupants, animals, or the wider environment. Our approach to carpet cleaning Roehampton is designed to be practical and compliant, but the customer remains responsible for advising us of any specific site restrictions that may affect disposal, containment, or cleaning method.

7. Insurance, Indemnity and Force Majeure

We maintain insurance cover that is appropriate to the nature of the services we provide, but insurance does not extend to every conceivable circumstance. The customer is responsible for ensuring that items of particular value are protected or removed before cleaning begins. To the extent permitted by law, you agree to indemnify us against claims, losses, or costs arising from inaccurate information, unsafe premises, or the customer’s breach of these terms.

We are not liable for delay or failure to perform our obligations where the cause is outside our reasonable control. This includes, without limitation, acts of God, flooding, fire, adverse weather, pandemics, strikes, labour disputes, supply shortages, road closures, equipment failure not caused by our negligence, or governmental action. If such an event occurs, we will notify you where reasonably possible and arrange a new appointment or alternative remedy where appropriate.

If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining parts shall continue in full force and effect. No failure or delay by us in enforcing any term shall be treated as a waiver of that term unless we expressly agree in writing. The fact that we may be flexible on one occasion does not mean that we are bound to do the same in future bookings for carpetcleaning Roehampton.

8. Governing Law and General Provisions

These Terms and Conditions and any dispute or claim arising from them, or from the services supplied under them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer law provides otherwise. If you are a consumer, nothing in these terms is intended to reduce your statutory rights under UK law.

We may assign or subcontract part of the service where appropriate, provided this does not materially reduce the standard of service promised. You may not transfer your rights or obligations under these terms without our prior written consent. Any notice given under these terms must be sent through the agreed communication method and will be treated as received within a reasonable time after sending, provided there is no evidence of failure of transmission.

By confirming a booking for Roehampton carpet cleaning, you agree that you have authority to enter into this contract, that the information you have provided is accurate, and that you will cooperate reasonably to allow the service to be delivered safely and efficiently. These terms form the entire agreement between the parties in relation to the service, unless supplemented by a written variation agreed by both sides.